AGB

Overview

These Terms of Service govern the use of casahomeliving.shop and purchases made through the website.

Throughout these Terms, “we”, “us” and “our” refer to the operator of casahomeliving.shop.

By accessing our website or placing an order, customers agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes mandatory rights available to consumers under German or European Union law.

1. Online Store

casahomeliving.shop provides an ecommerce platform through which customers may review and purchase products displayed on our website.

The availability of a product may change at any time.

We may update product descriptions, photographs, prices and availability information where reasonably necessary.

2. Eligibility to Purchase

Customers must be legally capable of entering into the relevant purchase contract.

Where a person does not have full legal capacity, purchases must be made with appropriate permission or representation where required by applicable law.

3. Product Information

We make reasonable efforts to provide accurate information concerning:

• Product characteristics;
• Materials;
• Dimensions;
• Colours;
• Quantity;
• Available variations;
• Price; and
• Intended use.

Minor variations may occur due to photography, screens, materials, measurement tolerances and production methods.

Nothing in this provision limits statutory conformity rights.

4. Product Availability

All orders are subject to availability.

A product being displayed online does not guarantee permanent availability.

Where a product becomes unavailable after an order has been submitted, we may cancel the affected order and provide the appropriate refund.

5. Prices

Prices displayed through casahomeliving.shop may change periodically.

The applicable price is normally the price displayed when the customer submits the order, subject to correction of obvious errors and applicable legal requirements.

Any amounts payable to us will be shown before checkout is completed.

6. Shipping Charges

casahomeliving.shop provides:

Free Standard Shipping on All Orders.

There is no separate standard shipping fee charged by casahomeliving.shop.

7. Estimated Delivery

Our normal delivery estimate is:

15–20 calendar days.

Delivery times are estimates unless expressly guaranteed.

Additional information is contained in our Shipping Policy.

8. Order Submission

Before submitting an order, customers are responsible for checking:

• Products;
• Variations;
• Quantity;
• Delivery information;
• Billing information; and
• Payment information.

Customers must provide accurate information.

9. Contract Formation

The customer's submission of an order constitutes an offer to purchase the selected products.

An automated acknowledgement of receipt does not necessarily constitute final acceptance where applicable.

A contract is formed in accordance with the checkout process and applicable German consumer-contract rules.

Mandatory pre-contract information supplied to a consumer may form part of the contract as provided under applicable German law.

10. Right to Refuse or Cancel Orders

We may refuse or cancel an order where reasonably justified and permitted by law, including where:

• The product is unavailable;
• Payment fails;
• An obvious pricing error exists;
• Fraud is reasonably suspected;
• Delivery information is invalid;
• The transaction violates law; or
• Fulfilment is impossible.

Where payment has already been received and we cancel an order, the appropriate amount will be refunded.

11. Payment

Customers must use an available payment method displayed during checkout.

By submitting payment details, the customer represents that they are authorised to use the selected payment method.

Payments may be subject to verification by payment providers.

12. Delivery

Customers are responsible for providing a complete and accurate delivery address.

Where an incorrect address causes delivery failure, customers should contact customer service promptly.

Delivery risk and legal responsibility are determined according to mandatory consumer law and cannot be shifted to the customer where the law provides otherwise.

13. Statutory Withdrawal Right

Consumers generally have a statutory 14-day right of withdrawal for eligible online purchases without needing to give a reason.

For ordinary purchases of goods, the withdrawal period normally begins upon receipt of the goods by the consumer or a designated third party other than the carrier.

Full details are provided in our Return and Refund Policy.

14. Electronic Withdrawal Function

Where required under applicable law, casahomeliving.shop must provide customers with access to an electronic withdrawal function through the online interface.

German Section 356a BGB requires the function to remain prominently and easily accessible during the withdrawal period.

15. Exceptions to Withdrawal

The statutory withdrawal right may not apply to certain categories of goods, including qualifying personalised products, certain sealed hygiene products after unsealing and other statutory exceptions.

Any exception will apply only where the relevant legal conditions are met.

16. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and mandatory law.

Where a statutory withdrawal applies, refunds will be handled according to the legal requirements concerning payment method, refund timing and returned goods.

17. Defective or Non-Conforming Products

Consumers have mandatory rights where products are defective, damaged, incorrectly supplied or otherwise fail to conform to the contract.

Nothing in these Terms excludes or limits those rights.

18. Promotions and Discounts

Promotional codes, discounts and special offers may be subject to specific conditions disclosed when offered.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;
• Expired promotions cannot normally be used;
• Discounts may not be combinable; and
• Promotional availability may be limited.

Mandatory consumer rights remain unaffected.

19. Website Use

Customers must not misuse casahomeliving.shop.

Prohibited activity includes:

• Attempting unauthorised access;
• Introducing malicious software;
• Interfering with website operation;
• Using the website for unlawful activity;
• Engaging in fraudulent transactions;
• Scraping or extracting content unlawfully; or
• Violating intellectual-property rights.

20. Intellectual Property

Unless otherwise indicated, content appearing on casahomeliving.shop, including text, graphics, store design, product presentation, logos and other materials, may be protected by intellectual-property laws.

No licence is granted except the limited right to access and use the website for lawful personal shopping purposes.

21. Third-Party Services

Our store may depend on third-party services such as:

• Shopify;
• Payment providers;
• Delivery companies;
• Analytics services; and
• Other technology providers.

Third parties may maintain their own terms and privacy practices.

22. Third-Party Links

The website may contain links to external websites.

We are not responsible for the content, availability or privacy practices of independent third-party websites except where responsibility cannot legally be excluded.

23. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.

24. Errors and Inaccuracies

We may correct typographical errors, inaccurate descriptions, availability errors and other website mistakes.

This right will not be exercised in a manner that unlawfully removes consumer rights or alters an accepted contract contrary to mandatory law.

25. Force Majeure and Events Outside Reasonable Control

Performance may occasionally be affected by events outside reasonable control, including:

• Severe weather;
• Natural disasters;
• Transport disruption;
• Government measures;
• Labour disruption;
• Carrier interruption;
• Infrastructure failure; or
• Other extraordinary circumstances.

This clause does not exclude mandatory rights concerning delivery, cancellation or reimbursement.

26. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

In particular, these Terms do not restrict mandatory consumer claims relating to:

• Intentional misconduct;
• Gross negligence where applicable;
• Injury to life, body or health;
• Product liability;
• Mandatory contractual obligations; or
• Statutory consumer rights.

27. Consumer Protection

If a provision of these Terms conflicts with a mandatory consumer-protection rule, the mandatory rule prevails.

Customers retain all statutory rights that cannot lawfully be waived.

28. Governing Law

These Terms are governed by German law to the extent legally permissible.

Where a consumer habitually resides in another country and mandatory consumer rules of that country apply, this governing-law provision does not deprive the consumer of protections that cannot lawfully be excluded.

29. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

30. Changes to These Terms

We may revise these Terms from time to time because of changes in law, technology, store operations or services.

Changes will not unlawfully alter contracts already concluded.

The current version will be published on casahomeliving.shop.

31. Customer Service

For questions relating to these Terms:

casahomeliving.shop
Email: info@casahomeliving.shop