Widerrufsrecht

Thank you for shopping at casahomeliving.shop.

We want customers to have a clear, fair, and straightforward process for returns, refunds, damaged products, defective products, incorrect orders, exchanges, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which products purchased directly from casahomeliving.shop may be returned, refunded, exchanged, or replaced.

This policy includes our 30-day voluntary return period and does not limit any mandatory rights available to consumers under German or European Union consumer protection law.

1. Seller Information

The online store operates using the following information:

Store and business name: casahomeliving.shop
Email: info@casahomeliving.shop
Telephone: +49 151 4394417
International telephone format: +491514394417
Business address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany
Return address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany

Customers may contact us regarding returns, refunds, damaged products, defective products, incorrect products, missing products, exchanges, or other order-related concerns using the contact information above.

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official casahomeliving.shop online store.

This policy covers:

• Voluntary returns;

• Change-of-mind returns;

• Statutory withdrawal rights where applicable;

• Damaged products;

• Defective products;

• Incorrect products;

• Missing products;

• Incomplete orders;

• Refund processing;

• Refund timing;

• Return shipping;

• Exchanges;

• Replacement products; and

• Other eligible post-purchase issues.

Products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by casahomeliving.shop are not covered by our voluntary return policy.

3. Thirty-Day Voluntary Return Period

casahomeliving.shop provides customers with a 30-day voluntary return period for eligible products.

The 30-day return period normally begins on the date the applicable product is delivered.

If an order is delivered in multiple shipments, the voluntary return period for each product begins when that product is delivered.

Customers should submit their return request before the applicable 30-day period expires.

Submitting a return request within 30 days does not automatically mean that every product qualifies for a voluntary return.

Products remain subject to the eligibility requirements described in this policy.

Our voluntary 30-day return period is provided in addition to mandatory statutory consumer rights and does not replace or restrict them.

4. German and EU Statutory Right of Withdrawal

Where applicable, consumers purchasing goods through distance selling may have a statutory right to withdraw from the purchase contract.

For qualifying consumer transactions, the statutory withdrawal period is generally 14 days.

For ordinary goods orders, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

Where multiple goods from one order are delivered separately, applicable statutory rules determine when the withdrawal period begins.

A statutory withdrawal does not generally require the consumer to provide a reason.

To exercise a statutory right of withdrawal, the consumer must clearly communicate the decision to withdraw within the applicable statutory period.

A customer may contact us at:

info@casahomeliving.shop

Nothing in our voluntary 30-day return policy reduces a consumer's statutory right of withdrawal.

5. How to Request a Return

Before returning a product, customers should contact us at:

info@casahomeliving.shop

The return request should include, where applicable:

• Order number;

• Customer's full name;

• Email address used for the order;

• Product being returned;

• Quantity;

• Reason for the return;

• Description of the issue;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably necessary to review the request.

We normally review voluntary return requests within 1–3 business days after receiving the information reasonably necessary to evaluate the request.

When a return is accepted, we will provide return instructions.

6. Return Authorization

Customers should normally contact us before sending a voluntary return.

Once the return request has been reviewed, we may provide:

• Return instructions;

• Return address confirmation;

• Packaging instructions;

• Shipping instructions;

• Return reference information; or

• Other instructions reasonably necessary to process the return.

Customers should follow the return instructions provided.

Unauthorized voluntary returns may experience processing delays.

Nothing in this section is intended to prevent or restrict the valid exercise of a mandatory statutory consumer right.

7. Return Address

Approved returns should be sent according to the return instructions provided to:

casahomeliving.shop
An der Schusterinsel 22
51379 Leverkusen
Nordrhein-Westfalen
Germany

Before sending a return, contact:

info@casahomeliving.shop

Telephone:

+49 151 4394417

Customers are encouraged to use a trackable shipping service and retain proof of shipment until the return and refund process has been completed.

8. Voluntary Return Eligibility

To qualify for a standard voluntary return under our 30-day policy, a product should generally be:

• In substantially the same condition in which it was received;

• Unused beyond what is reasonably necessary to inspect it;

• Unaltered;

• Complete;

• Free from customer-caused damage;

• Returned with all original parts;

• Returned with accessories where applicable;

• Returned with manuals where applicable;

• Returned with tags or labels where applicable; and

• Returned in original packaging where reasonably possible.

Customers may reasonably inspect a product after delivery to determine its nature, characteristics, functionality, appearance, or suitability.

Excessive use beyond reasonable inspection may affect eligibility under our voluntary return policy.

Mandatory consumer rights remain unaffected.

9. Customer-Caused Damage

Products may not qualify for a full voluntary refund where their value has been reduced because of customer handling beyond what was reasonably necessary to inspect the product.

Examples may include:

• Physical damage caused after delivery;

• Improper use;

• Improper assembly;

• Unauthorized modification;

• Missing parts;

• Missing accessories;

• Excessive wear;

• Staining;

• Contamination;

• Damage caused by improper storage;

• Damage caused by failure to follow product instructions; or

• Other deterioration caused by the customer.

Any assessment of diminished value will be made in accordance with applicable law.

10. Products That May Not Qualify for Voluntary Return

Subject to applicable law, certain products may be excluded from our voluntary return program because of their nature or condition.

Examples may include:

• Products damaged through customer misuse;

• Products materially altered after delivery;

• Products missing essential components;

• Products showing substantial use beyond reasonable inspection;

• Personalized or specially customized products where applicable;

• Sealed hygiene-sensitive products after the seal has been removed where legally applicable;

• Perishable products where applicable; and

• Other products legally exempt from withdrawal or voluntary-return rights.

Mandatory rights concerning defective, damaged, incorrect, or non-conforming products are not affected by voluntary-return exclusions.

11. Damaged Products

Customers should inspect their order reasonably soon after delivery.

If a product arrives damaged, contact:

info@casahomeliving.shop

Please provide, where reasonably possible:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the product;

• Photograph of the shipping label;

• Photographs of the outer packaging; and

• Photographs of relevant internal packaging.

Customers should retain the affected product and packaging until we confirm whether they are required for inspection or return.

12. Defective Products

If a product appears defective, contact us as soon as reasonably possible.

Please include:

• Order number;

• Product name;

• Description of the defect;

• When the problem became apparent;

• Photographs or video where useful; and

• Any other information reasonably necessary to identify the issue.

Where a product is legally defective or non-conforming, statutory consumer remedies remain fully available.

Our voluntary return rules do not replace statutory warranty or conformity rights.

13. Incorrect Products

If we send a product different from the product ordered, contact:

info@casahomeliving.shop

Please provide:

• Order number;

• Product ordered;

• Product received;

• Photographs of the product;

• Photograph of the product label; and

• Photograph of the shipping label where available.

If we confirm a fulfillment error, we will provide an appropriate remedy without charging the customer additional return shipping costs.

14. Missing Products and Incomplete Orders

If an order appears incomplete, first confirm whether the order was divided into multiple shipments.

Separate packages may have:

• Different tracking numbers;

• Different carriers;

• Different routes; and

• Different delivery dates.

If all shipments are shown as delivered and a product remains missing, contact:

info@casahomeliving.shop

Please include your order number and a description of the missing product.

15. Return Shipping Costs for Our Error

Where we confirm that a product was:

• Damaged before or during delivery;

• Defective when received;

• Incorrectly shipped;

• Missing required parts;

• Incorrect because of our fulfillment error; or

• Otherwise non-conforming because of our mistake,

we will bear reasonable return shipping costs where required.

We may provide:

• A prepaid return label;

• Reimbursement of reasonable return shipping costs; or

• Another appropriate return method.

Customers should follow the return instructions provided before arranging expensive or unusual transportation services.

16. Customer-Preference Return Shipping

For voluntary returns requested because of customer preference, the customer is generally responsible for return shipping costs.

Customer-preference reasons may include:

• Change of mind;

• Product no longer wanted;

• Accidental purchase;

• Preference for another product;

• Color preference;

• Style preference;

• Ordering an incorrect quantity; or

• Other reasons not caused by an error by casahomeliving.shop.

Where statutory withdrawal rights apply, responsibility for direct return costs will be determined according to the applicable withdrawal information and German or EU law.

17. Original Shipping Charges

Standard shipping is offered free on eligible orders.

Because no separate standard outbound shipping fee is charged on eligible free-shipping orders, there is normally no standard outbound shipping charge to refund.

If a customer paid for an optional premium or expedited service, reimbursement of additional delivery costs will be determined according to applicable law and the reason for the return.

Under applicable statutory withdrawal rules, the treatment of original delivery costs will follow mandatory consumer law.

18. No Restocking Fee

casahomeliving.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate percentage-based or fixed restocking fee solely because an eligible product has been returned.

The absence of a restocking fee does not mean that the store must bear:

• Customer-preference return shipping;

• Customer-caused damage;

• Address correction charges;

• Re-delivery charges;

• Customs charges caused by customer action; or

• Other costs that are legally recoverable and are not restocking fees.

19. Return Packaging

Customers should package returned products carefully to reduce the risk of damage during return transportation.

Where reasonably possible, please:

• Use suitable protective packaging;

• Include all relevant components;

• Include accessories;

• Include manuals where applicable;

• Secure fragile products;

• Remove or cover unrelated old shipping labels; and

• Clearly identify the order number.

Customers remain responsible for appropriately packaging voluntary returns they arrange themselves.

20. Trackable Return Shipping

We strongly recommend using a trackable shipping service for customer-arranged returns.

Customers should retain:

• Shipping receipt;

• Tracking number;

• Carrier information; and

• Proof of shipment

until the return has been completed.

Proof of return shipment may also be relevant to the timing of statutory refunds.

21. Return Inspection

After a returned product is received, we may reasonably inspect it to confirm:

• Product identity;

• Quantity;

• Product condition;

• Presence of accessories;

• Presence of included components;

• Nature of any reported damage;

• Nature of any reported defect; and

• Eligibility under the applicable return rules.

Inspection does not remove or delay any statutory right beyond what is permitted by applicable law.

22. Refund Approval

Once an eligible return has been received or otherwise verified, we will determine whether a refund is approved.

If approved, we will send a refund confirmation where appropriate.

Approved refunds will generally cover the amount legally or contractually refundable for the affected product.

23. Seven-Day Refund Time

For an approved eligible refund, casahomeliving.shop will process the refund promptly so that it is normally credited to the customer's original payment method within 7 calendar days after refund approval.

Our standard refund target is therefore:

Refund arrival time: within 7 calendar days after approval.

Where reasonably possible, we will initiate the refund earlier to allow sufficient payment-processing time.

The refund will be returned to the original payment method unless another method has been expressly agreed and doing so does not result in additional cost to the customer.

For statutory withdrawals, we will also comply with all mandatory refund deadlines under applicable German and European Union law.

Where permitted by law, we may wait until:

• The returned goods have been received; or

• The customer provides sufficient proof that the goods have been sent back,

before completing the refund.

24. Payment Provider Processing

After we submit a refund, payment processors, banks, card issuers, PayPal, or other financial institutions may require processing time before the funds appear in the customer's account.

Our policy is designed so that approved refunds are normally credited within 7 calendar days after refund approval.

In unusual cases, a financial institution may experience a technical or banking delay outside our direct control.

If more than 7 calendar days have passed since the refund confirmation and the funds do not appear, please contact:

info@casahomeliving.shop

We will review the refund status and provide available transaction information.

25. Original Payment Method

Unless otherwise required or expressly agreed, refunds will be returned to the same payment method used for the original purchase.

Examples include:

• Credit card;

• Debit card;

• PayPal;

• Digital wallet; or

• Other payment method supported during checkout.

We do not normally issue cash refunds for purchases originally paid electronically.

26. Credit and Debit Card Refunds

For card purchases, the refund will normally be submitted to the same card account used for the purchase.

The time at which the refund appears may depend on the card issuer or bank.

Customers should contact us if the refund has not appeared within the stated refund period after receiving refund approval.

27. PayPal and Digital Wallet Refunds

Where an order was paid using PayPal or another supported digital wallet, the refund will normally be returned through the same payment service.

The payment provider may display the refund:

• In the wallet balance;

• Against the original transaction;

• On the connected bank account; or

• On the connected payment card,

depending on the customer's payment configuration.

28. Partial Refunds

A partial refund may be appropriate where:

• Only part of an order is returned;

• Only one product in a multi-product order is eligible for refund;

• A customer retains part of an order;

• A legally permitted reduction in value applies; or

• Another partial resolution has been agreed.

Any reduction will be handled in accordance with applicable consumer law.

29. Refunds for Damaged or Defective Products

Where a product is confirmed damaged or defective, the available remedy will depend on the circumstances and applicable statutory rights.

Available remedies may include:

• Repair;

• Replacement;

• Price reduction;

• Refund; or

• Another remedy required by law.

Where a refund is the applicable remedy and is approved, our standard 7-calendar-day refund target applies.

30. Refunds for Incorrect Products

Where we confirm that an incorrect product was sent and a refund is appropriate, we will process the refund after the applicable return or verification requirements have been completed.

The customer will not be charged reasonable return shipping costs for our confirmed fulfillment error.

31. Refunds for Lost Orders

Where a shipment is confirmed lost before delivery and a refund is the appropriate remedy, we will process the refund after completing any reasonably necessary carrier investigation.

Once the refund is approved, our standard 7-calendar-day refund target applies.

32. Exchanges

Customers interested in exchanging an eligible product should contact:

info@casahomeliving.shop

Exchange availability depends on inventory.

An exchange may be completed by:

• Returning the original product and receiving a replacement;

• Reserving a replacement while the return is in transit where available; or

• Returning the original product and placing a new order.

Any applicable price difference will be communicated before the exchange is completed.

33. Exchange Shipping Costs

Where an exchange is required because of our confirmed error, we will bear reasonable shipping costs associated with correcting the error.

For voluntary exchanges requested solely because of customer preference, the customer may be responsible for applicable return or replacement shipping costs where permitted by law.

34. Order Cancellation Before Shipment

Customers who wish to cancel an order should contact us as soon as possible at:

info@casahomeliving.shop

Please include:

• Order number;

• Customer name;

• Email address used for the order; and

• Cancellation request.

We will make reasonable efforts to cancel an order before shipment.

Cancellation cannot always be guaranteed once final fulfillment has begun.

35. Cancellation After Shipment

Once an order has been dispatched, operational cancellation may no longer be possible.

The customer may need to receive the order and then exercise an applicable return or withdrawal right.

This does not reduce any statutory right of withdrawal available under German or European Union law.

36. Refused Deliveries

Refusing delivery does not automatically constitute an approved return or a clear statutory withdrawal declaration.

Customers wishing to withdraw from a purchase should notify us clearly at:

info@casahomeliving.shop

A refused package may create additional carrier or return-to-sender costs where permitted by law and where those costs were caused by customer action.

37. Returned-to-Sender Orders

A package may be returned to the sender because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failure to collect;

• Refused delivery;

• Failed delivery attempts;

• Customs issues; or

• Carrier error.

Once a returned-to-sender parcel is received, we will review the circumstances and contact the customer where necessary.

Where the return was caused by our confirmed error, the customer will not be charged additional standard shipping costs.

38. Refunds for Returned-to-Sender Orders

Where a returned-to-sender order qualifies for a refund, the refund will be processed after the returned parcel and relevant circumstances have been reviewed.

Once approved, the refund is subject to our standard target of being credited to the original payment method within 7 calendar days.

39. Promotional and Discounted Products

Unless specifically stated otherwise before purchase, eligible discounted or promotional products are subject to the same return rules as other eligible products.

A legitimate discount or promotional price does not by itself eliminate mandatory statutory consumer rights.

Refunds for discounted products are generally based on the amount actually paid by the customer.

40. Gifts

Where a product was purchased as a gift, refund processing normally follows the original transaction.

Unless another lawful arrangement is agreed, refunds will generally be issued to the original payment method used by the purchaser.

41. Duplicate Refund Requests

Customers should not submit multiple refund requests for the same transaction through multiple payment channels unless reasonably necessary.

Duplicate disputes or overlapping refund proceedings may delay resolution because the payment provider may independently restrict or reverse transactions.

If you have already contacted us about a refund, please include the existing order or support information in further communication.

42. Chargebacks and Payment Disputes

We encourage customers to contact us first regarding genuine order or refund problems so that we can investigate and provide an appropriate resolution.

Nothing in this policy prevents a customer from exercising lawful rights through their bank, card issuer, payment provider, or competent authority.

Fraudulent or knowingly false payment disputes may be contested using available transaction, tracking, delivery, and communication records.

43. Statutory Rights for Non-Conforming Goods

German and EU consumers may have mandatory rights where goods are defective, damaged, incorrectly supplied, or otherwise do not conform to the contract.

These rights are separate from our voluntary 30-day return program.

Nothing in this Return and Refund Policy excludes, limits, replaces, or reduces statutory rights that cannot lawfully be excluded.

44. Voluntary Policy and Statutory Rights

Our 30-day voluntary return period provides additional flexibility beyond statutory withdrawal rights where the voluntary policy applies.

However:

• Statutory rights continue to apply independently;

• Mandatory legal remedies cannot be excluded by this policy;

• Voluntary conditions do not override mandatory law; and

• Where this policy conflicts with mandatory consumer law, the mandatory legal requirement will prevail.

45. Customer Communication

We normally communicate regarding returns and refunds using the email address provided with the order.

Customers should:

• Provide a valid email address;

• Monitor their inbox;

• Check spam or junk folders;

• Respond to reasonable requests for information;

• Retain shipping receipts;

• Retain tracking information; and

• Keep relevant photographs and order documentation until the matter is resolved.

46. Fraud Prevention

We reserve the right to investigate return or refund requests where there is a reasonable indication of:

• Return fraud;

• Payment fraud;

• Product substitution;

• False claims;

• Manipulated documentation;

• Repeated abusive return activity; or

• Other unlawful conduct.

Any investigation will be carried out in accordance with applicable law.

Legitimate consumer rights will not be denied merely because fraud-prevention procedures are used.

47. Relationship to Other Policies

This Return and Refund Policy should be read together with our:

• Shipping and Delivery Policy;

• Privacy Policy;

• Terms of Service; and

• Product-specific information displayed before purchase.

Where a conflict exists between this voluntary policy and mandatory consumer protection law, applicable mandatory law prevails.

48. Changes to This Policy

We may update this Return and Refund Policy where reasonably necessary to reflect changes in:

• Business operations;

• Return procedures;

• Payment systems;

• Shipping services;

• Product offerings;

• Customer-service processes; or

• Legal requirements.

The updated policy will be published on casahomeliving.shop with a revised “Last Updated” date.

Unless otherwise required by law, changes will generally apply to purchases made after the updated policy becomes effective.

49. Contact Us

If you have questions about a return, refund, damaged product, defective product, incorrect order, missing product, exchange, or cancellation, please contact us:

Store and business name: casahomeliving.shop
Email: info@casahomeliving.shop
Telephone: +49 151 4394417
International telephone format: +491514394417
Business address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany
Return address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany

When contacting us regarding an existing order, please include your order number and the email address used during checkout.

Refund Summary

For clarity, our standard refund terms are:

Voluntary return period: 30 days after delivery
Return request review: normally 1–3 business days
Restocking fee: None
Refund method: Original payment method
Approved refund arrival time: Within 7 calendar days after refund approval
Merchant-error return shipping: Paid by casahomeliving.shop where applicable
Customer-preference return shipping: Generally paid by the customer, subject to applicable statutory rights
Return address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany
Customer service email: info@casahomeliving.shop