Versand

Thank you for visiting and shopping at casahomeliving.shop.

casahomeliving.shop is an online retailer operating from Germany. We sell products offered through our official online store.

This Shipping and Delivery Policy explains how orders placed through casahomeliving.shop are confirmed, processed, shipped, tracked, delivered, and, where applicable, returned.

By placing an order through casahomeliving.shop, you acknowledge that you have read and understood this Shipping and Delivery Policy.

Nothing in this policy limits or excludes any mandatory consumer rights available under German law, European Union law, or other applicable consumer protection legislation.

1. Seller Information

The online store operates using the following contact information:

Store and business name: casahomeliving.shop
Email: info@casahomeliving.shop
Telephone: +49 151 4394417
Business address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany
Return address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany

Customers may contact us regarding orders, shipping, tracking, delivery, returns, damaged products, incorrect products, or other customer-service matters using the contact information above.

2. Scope of This Policy

This policy applies to eligible orders placed directly through the official casahomeliving.shop online store.

This policy covers:

• Order confirmation;

• Payment and address verification;

• Order processing;

• Shipping destinations;

• Shipping costs;

• Estimated delivery times;

• Tracking information;

• International shipping;

• Customs procedures;

• Import duties and taxes;

• Delivery attempts;

• Address changes;

• Order cancellations;

• Delayed shipments;

• Lost packages;

• Damaged shipments;

• Incorrect or missing products;

• Undeliverable packages;

• Refused packages;

• Returned-to-sender packages; and

• Shipping-related return procedures.

This policy does not apply to products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by casahomeliving.shop.

3. Definition of Business Days

Unless expressly stated otherwise, processing and administrative timeframes described in this policy are measured in business days.

Business days are generally Monday through Friday and exclude:

• Saturdays;

• Sundays;

• Public holidays applicable in Germany or Nordrhein-Westfalen;

• Carrier holidays;

• Bank holidays;

• Days on which shipping or fulfillment services are unavailable; and

• Days affected by circumstances outside our reasonable control.

Orders submitted on a weekend or applicable public holiday will normally begin processing on the next available business day.

4. Order Confirmation

After an order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

An order confirmation confirms that we have received the order. It does not necessarily mean that:

• Payment has been fully verified;

• The shipping address has been approved;

• Every ordered product remains available;

• The order has completed fraud-prevention review;

• The order has entered fulfillment; or

• The order has been dispatched.

If you do not receive an order confirmation, please check your spam or junk folder and confirm that the email address entered during checkout was correct.

If you still cannot locate the confirmation, contact:

info@casahomeliving.shop

Customers should review the order confirmation and notify us promptly of any incorrect product, quantity, address, telephone number, billing information, or other order information.

5. Payment Authorization and Verification

Orders will normally begin processing after payment has been successfully authorized or received.

We may perform reasonable verification before fulfilling an order.

Verification may include reviewing:

• Payment authorization;

• Billing information;

• Shipping information;

• Customer contact information;

• Order value;

• Product quantity;

• Fraud indicators;

• Unusual order activity; and

• Other information reasonably necessary to process the transaction securely.

We may contact a customer if additional information is reasonably required.

Processing may be delayed where:

• Payment remains pending;

• Payment is declined;

• Payment is reversed;

• Billing or shipping information cannot be verified;

• A delivery address appears incomplete;

• An order requires additional fraud review; or

• Additional customer verification is reasonably necessary.

Where an order cannot reasonably be verified, we may place the order on hold or cancel it, subject to applicable law.

6. Order Processing Time

Our normal order processing time is 1–3 business days.

Processing normally begins after:

1. The order has been successfully submitted;

2. Payment has been confirmed;

3. Required customer and order information has been received; and

4. Any necessary verification has been completed.

Order processing may include:

• Confirming payment;

• Reviewing the order;

• Confirming inventory;

• Inspecting products;

• Selecting ordered products;

• Preparing products;

• Packing the order;

• Preparing shipping documentation;

• Creating shipping labels; and

• Transferring the package to the applicable carrier.

Processing time is separate from transportation time.

7. Processing Delays

Although most orders are processed within 1–3 business days, additional processing time may occasionally be required because of:

• Weekends;

• Public holidays;

• High order volumes;

• Promotional periods;

• Product launches;

• Inventory discrepancies;

• Payment verification;

• Address verification;

• Fraud-prevention reviews;

• Severe weather;

• Natural disasters;

• Public emergencies;

• Carrier disruptions;

• Supply-chain interruptions; or

• Other circumstances outside our reasonable control.

If an order experiences a material processing delay, we will make reasonable efforts to notify the customer using the contact information provided with the order.

8. Product Availability

All orders are subject to product availability.

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order has been submitted.

This may occur because of:

• Inventory errors;

• Simultaneous purchases;

• Product damage discovered during inspection;

• Supplier issues;

• Fulfillment issues;

• Incorrect inventory counts; or

• Other unexpected circumstances.

If an ordered product becomes unavailable, we may contact the customer, cancel the affected product, offer an alternative with the customer’s consent, ship available products separately, or cancel the affected order where necessary.

We will not intentionally substitute a materially different product without customer consent.

9. Shipping Destinations

casahomeliving.shop provides shipping to countries and regions available for selection during checkout.

If a country, region, state, province, territory, or postal code cannot be selected or accepted during checkout, shipping to that destination may currently be unavailable.

Shipping availability may depend on:

• Carrier coverage;

• Local delivery conditions;

• Customs requirements;

• Import restrictions;

• Product restrictions;

• Applicable laws;

• Address type;

• Postal code;

• Package dimensions;

• Package weight;

• International transportation conditions; and

• Temporary carrier restrictions.

Available destinations may change if carrier services, legal requirements, customs rules, or operational conditions change.

10. Free Standard Shipping

casahomeliving.shop offers free standard shipping on eligible orders to destinations supported during checkout, unless a different shipping charge is clearly disclosed before an order is completed.

Unless otherwise stated:

• No minimum order value is required for standard free shipping;

• Free shipping applies to eligible orders;

• Free shipping applies to the original outbound shipment; and

• Free shipping applies to the standard shipping option.

Free standard shipping does not necessarily include:

• Express shipping;

• Expedited shipping;

• Same-day delivery;

• Customs duties;

• Import taxes;

• Customs brokerage charges;

• Remote-location surcharges;

• Address correction charges;

• Re-delivery charges;

• Customer-preference return shipping;

• Exchange shipping; or

• Re-shipping caused by incorrect customer information.

If a paid premium shipping option is offered, the applicable charge will be displayed before checkout is completed.

11. Estimated Shipping Time

Our estimated standard transportation time is 6–9 business days after processing has been completed and the order has been accepted for transportation.

The normal estimated timeline is therefore:

Order processing: 1–3 business days
Shipping and transportation: approximately 6–9 business days
Estimated total timeframe: approximately 7–12 business days

These timeframes are estimates.

Public holidays, customs inspections, carrier disruptions, unusually high order volumes, weather conditions, or circumstances outside our reasonable control may result in additional time.

12. Delivery Estimates

Delivery estimates are provided in good faith based on information reasonably available when the estimate is provided.

An estimated delivery date displayed:

• On a product page;

• During checkout;

• In an order confirmation;

• In a shipping confirmation;

• In a tracking message; or

• On a carrier website

should generally be treated as an estimate unless expressly identified as a guaranteed delivery date.

Actual delivery time may vary because of:

• Delivery destination;

• Carrier operations;

• Package routing;

• Customs clearance;

• Weather;

• Public holidays;

• Peak shopping periods;

• Failed delivery attempts;

• Incorrect address information; or

• Other circumstances outside our reasonable control.

Nothing in this section limits rights a consumer may have where goods are not delivered within an agreed or legally required period.

13. Shipping Methods and Carriers

We may select the appropriate carrier and shipping method based on:

• Delivery destination;

• Package weight;

• Package dimensions;

• Product type;

• Carrier service coverage;

• Operational requirements; and

• Expected delivery timeframe.

Customers may not always be able to select a particular carrier unless carrier selection is specifically offered during checkout.

International packages may be handled by multiple transportation providers.

A parcel may be transferred from an international carrier to a domestic postal or delivery service for final-mile delivery.

14. Shipping Confirmation

Once an order has entered shipment, we will normally send a shipping confirmation to the customer.

Where available, the confirmation may contain:

• Order number;

• Dispatch information;

• Carrier information;

• Tracking number;

• Tracking link; and

• General delivery information.

Tracking information may require additional time to become active after a shipping label or tracking number has been generated.

In some cases, carrier tracking may take up to approximately 48 hours to display the first movement.

15. Package Tracking

Customers are encouraged to monitor tracking information associated with their orders.

Tracking information may temporarily show limited or no movement while a package:

• Awaits its first carrier scan;

• Moves between distribution centers;

• Travels internationally;

• Undergoes customs processing;

• Transfers between carriers;

• Awaits final-mile delivery;

• Moves during weekends or holidays; or

• Travels through locations where real-time scanning is unavailable.

A temporary absence of tracking updates does not necessarily mean a package has been lost.

If tracking has not updated for an unusually long period, contact:

info@casahomeliving.shop

Please include your order number and tracking information.

16. Multiple and Split Shipments

An order containing multiple products may be divided into separate shipments.

This may happen where:

• Products are stored at different fulfillment locations;

• Products become available at different times;

• Package size or weight requires separate transportation;

• Different carriers are used;

• Products have different transportation restrictions; or

• Separate shipment improves fulfillment efficiency.

Separate packages may have different tracking numbers, carriers, routes, or delivery dates.

Receiving one package does not necessarily mean that the complete order has been delivered.

No additional standard shipping charge will be imposed solely because we choose to divide an otherwise eligible order into multiple packages.

17. International Shipping

International orders may be subject to customs processing in the destination country.

Customers are responsible for ensuring that products ordered may legally be imported, possessed, and used in the destination jurisdiction.

We may be unable to fulfill an international order where:

• The destination is unsupported;

• Carrier service is unavailable;

• Transportation is legally restricted;

• Customs information cannot be provided;

• The product cannot legally be imported; or

• Applicable law prevents fulfillment.

International delivery estimates may be affected by customs inspections and border-processing procedures.

18. Customs Duties, VAT and Import Charges

Free shipping does not necessarily mean that an international order is exempt from taxes or import-related charges.

Depending on the destination and the manner in which taxes are collected, an order may be subject to:

• Customs duties;

• Import VAT;

• Import taxes;

• Customs brokerage charges;

• Customs clearance charges;

• Postal handling fees; or

• Other government-imposed charges.

Where applicable taxes or duties are collected at checkout, this will normally be indicated during checkout.

Where such charges are not collected by casahomeliving.shop, the recipient may be required to pay them directly to the carrier, customs authority, or other relevant authority.

We do not control taxes or charges imposed independently by government authorities.

19. Customs Clearance

Customs authorities may inspect, hold, delay, or request additional information concerning an international shipment.

A recipient may be asked to provide:

• Identification;

• Tax information;

• Import documentation;

• Proof of purchase;

• Product information;

• Payment of applicable duties or taxes; or

• Other legally required information.

Customers should respond promptly to legitimate customs or carrier requests.

We may provide available order documentation where reasonably necessary, but customs decisions remain under the authority of the relevant government agencies.

20. Accurate Shipping Information

Customers must provide a complete and accurate delivery address.

Shipping information should include, where applicable:

• Recipient name;

• Street name;

• House number;

• Apartment, unit, floor, or building information;

• City;

• State or region;

• Postal code;

• Country;

• Telephone number; and

• Any information reasonably necessary for delivery.

Customers should carefully verify delivery information before placing an order.

21. Changing a Shipping Address

If you need to change your delivery address, contact us as soon as possible at:

info@casahomeliving.shop

Your request should include:

• Order number;

• Customer name;

• Original delivery address; and

• Complete corrected delivery address.

We will make reasonable efforts to make the requested change if the order has not entered final fulfillment.

Address changes cannot be guaranteed.

Once an order has been transferred to a carrier, we may no longer be able to change or redirect the shipment.

22. Incorrect or Incomplete Addresses

If delivery cannot be completed because an incorrect or incomplete address was provided, the carrier may:

• Delay delivery;

• Attempt an address correction;

• Hold the package;

• Return the package;

• Require customer collection; or

• Take another action permitted under applicable carrier procedures.

Where additional transportation is required because of inaccurate information provided by the customer, reasonable additional shipping or carrier costs may be charged where permitted by law.

The original free standard shipping service does not automatically include a second shipment caused by incorrect customer-provided address information.

23. Delivery Instructions

Where checkout allows customers to provide delivery instructions, we may transmit relevant instructions to the carrier.

We cannot guarantee that every carrier will follow every special instruction.

Instructions relating to:

• Gate access;

• Apartment access;

• Telephone calls;

• Delivery times;

• Signature requirements;

• Package placement;

• Reception desks; or

• Building security

remain subject to the carrier’s procedures.

Customers should not include payment card details, identity documents, passwords, or other sensitive information in delivery instructions.

24. Signature Requirements

Certain orders may require a signature because of:

• Order value;

• Delivery destination;

• Carrier requirements;

• Fraud-prevention procedures; or

• Other reasonable security considerations.

Where a signature is required, the customer or an authorized recipient should make reasonable arrangements to receive the parcel.

25. Delivery Attempts

A carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Leave a delivery notice;

• Request instructions;

• Hold the package;

• Arrange another attempt;

• Deliver the package to an authorized pickup location; or

• Return the package.

Customers should monitor tracking information and respond promptly to carrier notices.

26. P.O. Boxes and Special Addresses

Delivery to P.O. boxes, military addresses, parcel lockers, hotels, temporary residences, freight-forwarding facilities, or remote areas depends on carrier availability.

If an address is accepted during checkout, we will make reasonable efforts to complete delivery.

However, acceptance during checkout does not guarantee that every carrier will be able to serve that particular address.

27. Freight Forwarders and Third-Party Receiving Services

Where a customer directs an order to a freight forwarder, mail-forwarding company, hotel, warehouse, or other independent receiving service, delivery to that location may constitute delivery for shipping purposes, subject to applicable consumer law.

The customer is responsible for confirming that the third party:

• Uses the correct address;

• Will accept the package;

• Can safely handle the goods; and

• Will appropriately forward the package.

Our ability to investigate damage or loss occurring after a third party has accepted and independently forwarded the parcel may be limited.

28. Delayed Shipments

Delivery may be delayed because of:

• Severe weather;

• Natural disasters;

• Carrier congestion;

• Port or airport congestion;

• Customs inspections;

• Security screening;

• Labor disruptions;

• Transportation incidents;

• Public emergencies;

• International conflicts;

• Government restrictions;

• Incorrect address information;

• Failed delivery attempts;

• Peak-season demand;

• Local delivery disruption; or

• Other circumstances outside our reasonable control.

A delayed package is not automatically considered lost.

We will make reasonable efforts to assist with significantly delayed orders.

Mandatory statutory rights concerning delayed or non-delivery remain unaffected.

29. Holiday and Promotional Periods

Order processing and shipping may take longer during periods such as:

• Christmas;

• New Year;

• Easter;

• Black Friday;

• Cyber Monday;

• German public holidays;

• Major promotional campaigns;

• Product launches; or

• Unexpected periods of high demand.

Customers ordering goods for a date-sensitive event should place their order sufficiently early.

30. Events Beyond Our Reasonable Control

To the extent permitted by applicable law, fulfillment may be affected by circumstances outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire;

• Flooding;

• Earthquakes;

• War;

• Civil unrest;

• Public-health emergencies;

• Government action;

• Customs restrictions;

• Labor disputes;

• Carrier interruptions;

• Transportation shutdowns;

• Utility outages;

• Internet outages; or

• Significant supply-chain interruptions.

We will make reasonable efforts to resume normal operations and assist affected customers.

Nothing in this section excludes liability that cannot legally be excluded.

31. Packages Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, we recommend that you:

1. Confirm the delivery address;

2. Check entrances and safe delivery locations;

3. Check parcel lockers and mail areas;

4. Ask members of your household;

5. Ask neighbors where appropriate;

6. Contact building reception or management where applicable;

7. Review carrier delivery evidence; and

8. Contact the carrier for further information.

If the package remains missing, contact:

info@casahomeliving.shop

Please provide your order number, recipient name, delivery address, and tracking number.

We will make reasonable efforts to investigate the delivery.

32. Lost Packages

A shipment may be treated as potentially lost where:

• The expected delivery period has been materially exceeded;

• Tracking has not updated for an extended period; and

• The carrier cannot confirm the parcel’s location.

If you believe your order has been lost, contact us with:

• Order number;

• Customer name;

• Delivery address;

• Tracking number; and

• Available carrier information.

Where appropriate, we may initiate a carrier investigation.

If a package is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.

33. Packages Missing After Confirmed Delivery

If a package is shown as delivered but is subsequently missing, please notify us promptly.

Customers may also be asked to:

• Confirm the delivery location;

• Check with other occupants;

• Check with neighbors;

• Contact building management;

• Contact the delivery carrier; or

• Provide available delivery documentation.

We will assess the circumstances and any available carrier evidence.

Nothing in this provision reduces mandatory consumer rights concerning delivery of purchased goods.

34. Damaged Packages or Products

Customers should inspect products after delivery.

If a product or package arrives damaged, contact us at:

info@casahomeliving.shop

Please provide, where reasonably available:

• Order number;

• Customer name;

• Description of the damage;

• Photograph of the outer packaging;

• Photograph of the shipping label;

• Photograph of the affected product; and

• Photograph of relevant internal packaging.

Customers should retain damaged products and packaging until we advise whether they are required for inspection or return.

Where damage occurred before or during delivery, we will provide an appropriate remedy in accordance with applicable consumer law.

35. Incorrect, Missing, or Incomplete Orders

If you receive:

• The wrong product;

• The wrong variant;

• The wrong quantity;

• A product you did not order; or

• An incomplete package,

please contact:

info@casahomeliving.shop

Provide your order number and, where reasonably possible, photographs showing the products and shipping label.

Where a fulfillment error is confirmed, we will provide an appropriate solution at no additional cost to the customer.

36. Refused Packages

Customers should contact us before intentionally refusing a shipment.

A refused package may be returned to the sender because:

• The customer no longer wants the order;

• Delivery was refused;

• Customs charges were not paid;

• The parcel was not collected;

• The recipient was unavailable; or

• The package was not recognized.

Refusing delivery is not necessarily the same as properly exercising a statutory right of withdrawal.

Consumers who intend to withdraw from a purchase should communicate that decision clearly to us.

Where German or EU statutory withdrawal rights apply, those rights remain unaffected.

37. Unclaimed Packages

If a carrier holds a package for collection, the customer should collect the parcel within the carrier’s permitted holding period.

Unclaimed packages may be returned to the sender.

Where a package is returned because the customer failed to collect it, we will review the circumstances and applicable consumer law before determining whether additional shipping costs apply.

38. Returned-to-Sender Packages

A shipment may be returned because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Refusal;

• Failure to collect;

• Failed delivery attempts;

• Customs issues;

• Local restrictions; or

• Carrier error.

Where a shipment is returned because of our error or carrier error for which the customer is not responsible, we will provide an appropriate resolution without charging the customer additional standard shipping costs.

Where the return resulted from inaccurate information provided by the customer, reasonable re-shipping costs may apply where legally permitted.

39. Order Modifications

To request an order modification, contact us immediately at:

info@casahomeliving.shop

Requested changes may include:

• Product;

• Variant;

• Quantity;

• Shipping address; or

• Contact information.

We will make reasonable efforts to modify an order before final fulfillment, but modifications cannot be guaranteed.

Once an order has been dispatched, modification may no longer be possible.

40. Order Cancellations

Customers may request cancellation by contacting:

info@casahomeliving.shop

Please provide:

• Order number;

• Customer name;

• Email address used for the order; and

• Cancellation request.

Operational cancellation may not be possible after an order has been shipped.

However, inability to stop a shipment does not remove any statutory consumer withdrawal rights that may apply after delivery.

41. Thirty-Day Return Period

In addition to any mandatory statutory rights, casahomeliving.shop provides a 30-day voluntary return request period for eligible products, subject to our Return and Refund Policy.

The 30-day period normally begins on the date the relevant product is delivered.

If an order arrives in multiple packages, the voluntary return period for each product begins when that product is delivered.

This voluntary 30-day policy does not reduce statutory rights available to consumers under German or European Union law.

In particular, eligible consumers purchasing at a distance may have a statutory right to withdraw from qualifying purchases within the legally prescribed period.

42. Return Request Procedure

Before returning a product, please contact:

info@casahomeliving.shop

The return request should include:

• Order number;

• Customer name;

• Product being returned;

• Reason for return;

• Description of any problem; and

• Photographs where the product is damaged, defective, or incorrect.

We will provide appropriate return instructions.

Customers should avoid sending an unauthorized return without first contacting us, except where doing so would conflict with a mandatory statutory right.

43. Return Request Processing

Return requests are normally reviewed within 1–3 business days after we receive the information reasonably necessary to evaluate the request.

This administrative review period does not include:

• Return transportation time;

• International transit time;

• Customs processing;

• Carrier delays;

• Inspection after receipt; or

• Payment-provider refund processing.

Statutory refund deadlines applicable to the exercise of consumer withdrawal rights remain unaffected.

44. Return Eligibility

For voluntary returns, products should generally be returned in substantially the same condition in which they were received.

Where appropriate, products should be:

• Unused beyond reasonable inspection;

• Undamaged by the customer;

• Complete;

• Returned with relevant accessories;

• Returned with tags where applicable; and

• Returned in original packaging where reasonably possible.

A consumer’s statutory right to inspect goods and mandatory legal remedies for defective or non-conforming products remain unaffected.

45. Return Shipping Costs

Where a product is confirmed to be:

• Damaged;

• Defective;

• Incorrectly supplied;

• Incomplete; or

• Otherwise non-conforming because of our error,

we will provide an appropriate remedy and bear reasonable return costs where required by law.

For voluntary change-of-mind returns outside mandatory statutory rights, the customer may be responsible for return shipping as stated in our Return and Refund Policy.

Where a statutory right of withdrawal applies, responsibility for return costs will be determined by the withdrawal information provided to the consumer and applicable German and EU law.

46. No Restocking Fee

casahomeliving.shop does not charge a restocking fee for eligible returns.

No separate percentage-based or fixed restocking charge will be imposed solely because an eligible product is returned.

This does not necessarily mean that casahomeliving.shop must bear customer-caused shipping costs or legally recoverable costs unrelated to restocking.

47. Return Address

Customers should contact us before sending a return.

Approved returns should be sent, in accordance with the return instructions provided, to:

casahomeliving.shop
An der Schusterinsel 22
51379 Leverkusen
Nordrhein-Westfalen
Germany

Email:

info@casahomeliving.shop

Telephone:

+49 151 4394417

Customers are encouraged to use a trackable return shipping method where appropriate and retain proof of shipment until the return is completed.

48. Exchanges

If you would like to request an exchange, contact:

info@casahomeliving.shop

Exchange availability depends on inventory.

Where an exchange is available, we may:

• Provide return instructions;

• Reserve an available replacement;

• Dispatch a replacement after receiving the original product; or

• Ask the customer to return the original item and place a new order.

Any applicable price difference or shipping responsibility will be communicated before an exchange is completed.

49. Customer Communication Responsibilities

We normally communicate with customers using the email address or telephone number provided with the order.

Customers should:

• Provide a valid email address;

• Provide a valid telephone number;

• Monitor their inbox;

• Review spam and junk folders;

• Respond to legitimate verification requests;

• Monitor tracking information; and

• Notify us promptly of delivery problems.

We are not responsible for delays caused solely by incorrect contact information provided by the customer, except where applicable law provides otherwise.

50. Fraud Prevention and Delivery Verification

To protect customers and our store, we may review orders for suspected unauthorized or fraudulent activity.

For certain orders, we may reasonably:

• Request additional information;

• Verify billing details;

• Verify the shipping address;

• Require delivery confirmation;

• Require a signature; or

• Cancel an order that cannot reasonably be verified.

Personal data used for fraud prevention will be handled in accordance with our Privacy Policy and applicable data-protection law.

51. Shipping Responsibility and Consumer Rights

casahomeliving.shop is responsible for fulfilling its legal obligations concerning delivery of goods purchased by consumers.

Certain logistical activities may be performed by independent carriers, including:

• Transportation routing;

• Carrier scans;

• Customs procedures;

• Local postal operations;

• Delivery scheduling; and

• Delivery attempts.

Nothing in this policy excludes or limits liability or consumer rights that cannot legally be excluded or limited.

Where this policy conflicts with mandatory German, European Union, or other applicable consumer law, the mandatory legal requirement will prevail.

52. Relationship to Other Store Policies

This Shipping and Delivery Policy should be read together with our:

• Return and Refund Policy;

• Privacy Policy;

• Terms of Service; and

• Any product-specific information displayed before checkout.

Where a provision concerning returns conflicts with mandatory statutory consumer rights, applicable law will prevail.

53. Changes to This Policy

We may update this Shipping and Delivery Policy where reasonably necessary to reflect changes in:

• Shipping services;

• Carrier procedures;

• Business operations;

• Product offerings;

• Customs procedures;

• Tax requirements;

• Legal obligations; or

• Customer-service procedures.

The revised policy will be published on casahomeliving.shop with an updated “Last Updated” date.

Unless applicable law requires otherwise, material changes will generally apply to orders placed after the revised policy becomes effective.

54. Contact Us

If you have questions about order processing, shipping, tracking, delivery, customs, damaged products, missing packages, returns, or other shipping-related matters, please contact us:

Store and business name: casahomeliving.shop
Email: info@casahomeliving.shop
Telephone: +49 151 4394417
International telephone format: +491514394417
Business address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany
Return address: An der Schusterinsel 22, 51379 Leverkusen, Nordrhein-Westfalen, Germany

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can locate the order and assist you efficiently.