ABOUT US

About casahomeliving.shop

Welcome to casahomeliving.shop.

casahomeliving.shop is an online retail store created to provide customers with a convenient and accessible way to discover products for the home, everyday living and related lifestyle needs through our ecommerce website.

Our objective is to provide a straightforward and dependable online shopping experience supported by clear product information, transparent pricing, secure checkout functionality, free standard shipping and responsive customer service.

We understand that customers shopping online rely heavily on photographs, descriptions, specifications, dimensions, materials, colours, prices and delivery information when deciding whether a product is suitable for them. We therefore aim to present the products available through casahomeliving.shop as accurately and clearly as reasonably possible.

Customers who have questions concerning products, orders, payments, shipping, delivery, cancellations, statutory withdrawal rights, returns, refunds, privacy or use of our website may contact us at:

Email: info@casahomeliving.shop

Our Online Store

casahomeliving.shop operates as an ecommerce store through which customers may:

• Browse products offered for sale;
• Review photographs and product descriptions;
• Review available dimensions, specifications and materials;
• Select available colours, sizes, models or variations;
• Add products to an online shopping cart;
• Review order quantities and prices;
• Submit billing and delivery information;
• Select available payment methods;
• Review the order before purchase; and
• Submit an order electronically.

The products offered through casahomeliving.shop may change periodically according to inventory availability, supplier availability, production schedules, customer demand, seasonal factors, design changes and other legitimate commercial considerations.

Products may therefore be added, modified, temporarily unavailable, restocked, replaced or discontinued.

The appearance of a product on casahomeliving.shop does not guarantee that the product will remain continuously or permanently available.

Our Products

casahomeliving.shop may offer home, living, furnishing, decorative, household and related lifestyle products displayed on our website.

The exact assortment available at any particular time is the assortment displayed on casahomeliving.shop.

Customers should review all relevant information on the applicable product page before submitting an order, including information concerning:

• Product dimensions;
• Materials;
• Colour;
• Finish;
• Quantity;
• Available variations;
• Assembly requirements where applicable;
• Intended use;
• Care instructions;
• Product compatibility where relevant; and
• Other material characteristics.

Customers are responsible for choosing the appropriate product and available variation before completing checkout.

Nothing in these terms limits statutory rights available to consumers under German or European Union consumer law.

Product Images and Colours

We make reasonable efforts to ensure that photographs, images and other visual representations provide a fair indication of the products offered for sale.

However, colours and visual appearance may differ slightly because of factors including:

• Smartphone, computer or tablet display settings;
• Screen brightness;
• Colour calibration;
• Photography;
• Lighting;
• Viewing angle;
• Materials;
• Surface finish;
• Natural material variations;
• Production methods; and
• Reasonable manufacturing tolerances.

Lifestyle photographs may show products in staged, digitally created or illustrative environments.

Customers should therefore use stated measurements and specifications when determining whether a product is suitable for their intended location rather than estimating physical dimensions solely from photographs.

Reasonable variations do not automatically constitute defects.

This does not affect statutory rights if goods are defective, damaged, not as described or otherwise fail to conform to the applicable sales contract.

Product Measurements

Where dimensions are provided, they are intended to help customers determine whether the product is suitable for their intended use.

Customers should measure available spaces before ordering products where dimensions are important.

Minor tolerances may arise from manufacturing and measurement methods.

Where assembly, installation or fitting is required, customers are responsible for ensuring that the product is suitable for the location and intended use and that any installation is performed safely and appropriately.

Pricing

We seek to display product prices clearly before customers submit an order.

Prices may be changed from time to time.

A price change will not normally affect an order that has already been accepted, subject to applicable law and correction of obvious errors.

The total price payable to casahomeliving.shop will be displayed during checkout before an order is submitted.

Where taxes or other charges must be included or disclosed under applicable law, we aim to display them appropriately.

Standard shipping is free on all orders.

The estimated standard delivery period is 15–20 calendar days, unless a different delivery estimate is clearly stated before purchase.

Ordering

Customers should carefully check their order before completing checkout.

Before submitting an order, customers should ensure that:

• The correct product has been selected;
• The correct variation has been selected;
• The quantity is correct;
• The shipping address is accurate;
• The billing information is accurate; and
• The payment information is valid.

An electronic acknowledgement or order confirmation may be sent after an order is submitted.

We reserve the right to refuse or cancel an order where permitted by law, including where:

• A product is unavailable;
• Payment cannot be authorised;
• Information supplied is materially incorrect;
• Fraud or unauthorised activity is reasonably suspected;
• An obvious pricing or listing error has occurred; or
• We are legally prohibited from fulfilling the transaction.

If we cancel an order after payment has been received, the appropriate payment will be refunded in accordance with applicable law.

Delivery

casahomeliving.shop provides free standard shipping on all orders.

Our normal estimated delivery period is:

15–20 calendar days.

Delivery estimates are estimates rather than guarantees unless a guaranteed delivery date is expressly agreed.

Orders may occasionally be affected by circumstances outside reasonable control, including carrier delays, customs processes where applicable, severe weather, transport interruptions, peak-season demand or incorrect delivery information.

We will make reasonable efforts to assist customers where a shipment is substantially delayed.

Customer Rights in Germany

Customers purchasing goods online as consumers in Germany generally benefit from mandatory consumer protections, including statutory rights relating to contract information, conformity of goods and withdrawal from eligible distance contracts. The statutory withdrawal period is normally 14 days for qualifying online purchases.

These statutory protections exist independently from any voluntary customer-service policy provided by casahomeliving.shop.

Nothing contained on our website is intended to exclude, restrict or reduce a right that cannot lawfully be excluded or restricted.

Customer Service

We aim to respond to legitimate customer enquiries in a fair and reasonable manner.

For assistance concerning:

• Product information;
• Orders;
• Payments;
• Shipping;
• Delivery;
• Cancellations;
• Withdrawal requests;
• Returns;
• Damaged goods;
• Incorrect goods;
• Refunds;
• Privacy requests; or
• General customer service,

please contact:

info@casahomeliving.shop

Our Commitment

Our goal is to provide an ecommerce experience based on:

• Clear product information;
• Transparent pricing;
• Secure checkout;
• Free standard shipping;
• Reasonable delivery estimates;
• Accessible customer support;
• Fair returns and refunds;
• Respect for statutory consumer rights; and
• Responsible handling of personal information.

Thank you for visiting casahomeliving.shop.